Contact Us
Frequently Asked Questions
Frequently Asked Questions have been posted. Please read these before inquiring.
Inquiries about Products
- I would like to request repairs.
- As our company produces original equipment manufacturer (OEM) brands, we are restricted by contract with automobile manufacturers from the provision of services directly to customers. Accordingly, we request that you direct inquiries about the desired service to the dealer from which you bought the product.
- Can you sell lamps to customers directly?
- I am using a product with the ICHIKOH name. The surface lens has become dirtied. Is it possible to replace the lens?
- I am using a product with the ICHIKOH name. The surface lens has become dirtied. Is it possible to replace the lens?
- Our products are all completely sealed with adhesive and cannot be dismantled. Unfortunately, we are unable to respond to this request.
- Upon close inspection, the headlamps of my ___-model Toyota Vitz bear your company's seal. The right-side headlamp was broken in an accident. Is it possible to purchase a replacement lamp from you?
- Our company is an original equipment manufacturer (OEM), and delivers products directly to the plants of automobile manufacturers. As the price is nearly the same as the manufacturing cost with selling expenses and distribution expenses excluded, we produce under contract with automobile manufacturers, and are not able to sell to general customers. Please direct your request to your automobile manufacturer's dealers.
Inquiries about ICHIKOH
- Our company produces control systems for press machinery. Can you forward this e-mail so that we may request an introduction to your staff in charge of production management?
- In our system, we engage in purchasing from various companies through our purchasing department, as required. This inquiry form serves as our PR contact for general customers. Unfortunately, we are unable to respond to this inquiry by e-mail.